Sales Policy

Effective Date: January 14, 2025

At Desk Store, we are committed to providing a seamless and transparent shopping experience when purchasing luxury Rolex watches. This Sales Policy outlines the terms and conditions that apply to all sales made through deskstore.click. By placing an order with us, you agree to the terms of this Sales Policy, as well as our Privacy Policy, Refund and Returns Policy, and Terms and Conditions. Please read the following carefully.

1. Product Information

We strive to provide accurate, detailed, and up-to-date product information on all Rolex watches available for sale on deskstore.click. Each product listing includes details such as specifications, pricing, images, and availability. We do our best to ensure that the descriptions are clear and accurate, but errors may occasionally occur. If a mistake is found in product details or pricing, we will notify you before proceeding with your order.

  • Product Specifications: All Rolex watches listed on our website are sourced from authorized distributors and come with an official manufacturer’s warranty. We provide detailed specifications, including model numbers, features, and dimensions, so you can make an informed purchasing decision.
  • Pricing: Prices listed on our website are in USD and include standard costs. However, certain taxes, shipping fees, or import duties may apply based on your location and shipping method. The final total price, including all applicable charges, will be displayed at checkout before confirming your order.

2. Order Process

Placing an order through deskstore.click is simple and straightforward. After browsing and selecting the Rolex watch you want to purchase, you will go through the following steps:

  1. Selecting Products: Choose the product(s) you wish to purchase and click the “Add to Cart” button. You can continue shopping or proceed to checkout when ready.
  2. Account Creation (Optional): You have the option to create an account with us for quicker checkout, order tracking, and to receive promotional offers. Alternatively, you can check out as a guest.
  3. Review Your Order: Review your shopping cart to ensure that the products, quantities, and total cost are correct.
  4. Payment Information: Enter your billing and shipping details, and select a preferred payment method. Desk Store accepts a wide range of secure payment options, including credit and debit cards.
  5. Order Confirmation: After completing your purchase, you will receive an order confirmation email that includes your order number and details. If you don’t receive an order confirmation email within a few minutes, please check your spam folder or contact us for assistance.

Once your order is confirmed, it is considered a binding agreement to purchase the product(s) unless we notify you of any errors, stock unavailability, or pricing discrepancies.

3. Pricing and Payment Terms

  • Pricing: All product prices displayed on deskstore.click are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change at any time, and changes may be reflected immediately on the website.
  • Taxes and Additional Fees: Sales tax will be applied to orders where applicable, based on the shipping address. Additionally, shipping and handling fees may apply depending on the delivery location and the shipping method chosen during checkout.
  • Payment Methods: We accept payments through major credit cards (Visa, MasterCard, American Express), debit cards, and secure payment gateways such as PayPal and Stripe. Payment is due at the time of order, and your order will not be processed until payment is successfully received.

Security:
We use industry-standard encryption (SSL) to protect your payment details during transactions. Your payment information is securely processed by trusted third-party payment processors.

4. Shipping and Delivery

Desk Store offers worldwide shipping for all Rolex watches purchased through our website. Our goal is to provide fast and reliable shipping, and we offer several shipping options based on your location.

Shipping Methods and Costs:

  • Domestic Shipping: We offer standard, expedited, and express shipping options for U.S.-based customers. Shipping costs are calculated at checkout based on the size and weight of your order and your shipping address.
  • International Shipping: We ship to most countries worldwide. International shipping fees and import duties may apply, and these will be calculated and displayed at checkout.

Shipping Timeframes:

  • Processing Time: After receiving your order, we will process it within 1-3 business days. You will receive a tracking number once your order has been shipped.
  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination country. Estimated delivery times will be provided during checkout. Please note that delays may occur due to factors beyond our control, such as customs clearance or adverse weather conditions.

Shipping Delays and Liability: While we aim to meet delivery estimates, we are not responsible for any delays that may occur during shipping, especially for international orders. Once an order has been shipped, it is in the hands of the carrier, and Desk Store is not liable for any lost, delayed, or damaged shipments.

5. Order Cancellations

You may cancel an order before it has been processed or shipped. If you wish to cancel your order, please contact our customer service team at info@deskstore.click as soon as possible with your order number. Once your order has been shipped, it cannot be canceled, but you can return the item following our Refund and Returns Policy.

6. Refunds and Returns

We want you to be completely satisfied with your purchase of Rolex watches from deskstore.click. If for any reason you are not satisfied with your product, our Refund and Returns Policy provides a clear process for returning items.

  • Return Eligibility: Products must be in new, unused condition and include all original packaging, tags, and documentation. Watches that have been worn, damaged, or altered are not eligible for return.
  • Return Process: To initiate a return, contact us within 30 days of receiving your order. You will be provided with return instructions, including a return shipping address. In some cases, we may issue a prepaid return label.
  • Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Refunds may take 7-10 business days to appear on your account, depending on your payment provider.

7. Customer Service and Support

Our customer service team is available to assist you with any questions or issues you may have during the purchasing process. Whether you need help selecting a product, need more information about your order, or have a return request, our dedicated team is here to help.

For general inquiries, please email us, and we aim to respond within 24-48 hours. If you need urgent assistance, feel free to call us directly during business hours.

8. Limitations and Exclusions

  • Stock Availability: While we strive to maintain up-to-date inventory, some items may be out of stock at the time of your order. We will notify you of any stock issues and provide options to backorder, substitute, or receive a full refund.
  • Price Errors: We make every effort to ensure that the prices on our website are correct. However, in the event of a price discrepancy, we reserve the right to cancel or modify the order at our discretion. You will be notified promptly and given the option to confirm or cancel your order.
  • Promotions and Discounts: Promotions or discounts are subject to availability and can be withdrawn or modified at any time. Discounts cannot be applied to previous orders and are generally valid for a limited time.

9. Warranty and Authenticity

All Rolex watches purchased from deskstore.click come with a manufacturer’s warranty, which varies depending on the model. This warranty covers defects in materials or workmanship under normal use. The warranty does not cover damage due to misuse, accidents, or unauthorized repairs.

Authenticity Guarantee:
We guarantee that all Rolex watches sold on our website are 100% authentic, sourced from authorized dealers. You will receive a certificate of authenticity with every Rolex watch purchased.

10. Intellectual Property

All content on the deskstore.click website, including text, images, logos, and product descriptions, is protected by copyright and intellectual property laws. You may not reproduce, copy, or use any of the website’s content without explicit permission from Desk Store.

Contact Information:

For questions or concerns about this Sales Policy or any aspect of your purchase, please reach out to us using the contact details below: